RELIABLE PEOPLECERT ITIL-4-BRM ONLINE PRACTICE TEST ENGINE

Reliable Peoplecert ITIL-4-BRM Online Practice Test Engine

Reliable Peoplecert ITIL-4-BRM Online Practice Test Engine

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Tags: ITIL-4-BRM Valid Exam Dumps, Reliable ITIL-4-BRM Dumps Files, Vce ITIL-4-BRM Download, Dumps ITIL-4-BRM Torrent, New ITIL-4-BRM Exam Notes

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2Pass4sure provides a web-based Peoplecert Practice Test that includes all of the desktop software's functionality. The only difference is that this ITIL 4 Specialist: Business Relationship Management online practice test is compatible with Linux, Mac, Android, IOS, and Windows. To take this ITIL-4-BRM mock test, you do not need to install any Peoplecert ITIL-4-BRM Exam Simulator software or plugins. All browsers, including Internet Explorer, Firefox, Safari, Google Chrome, Opera, and Microsoft Edge, are supported by the web-based ITIL-4-BRM practice test. With this format, you can simulate the Peoplecert ITIL-4-BRM real-world exam environment.

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 2
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 3
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 4
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 5
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which is an example of the 'Prepare the team' step of Gemba walks?

  • A. A relationship manager discusses the findings of a Gemba walk with other stakeholders
  • B. A relationship manager records the findings of observing the negotiation of service targets
  • C. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
  • D. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service

Answer: D

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.


NEW QUESTION # 28
Which is an example of 'Reviewing the VoC program'?

  • A. Performing regular reviews of 'Voice of the customer' activities
  • B. Implementing improvements to a business relationship journey
  • C. Interpreting feedback from customers about the performance of a service and prioritizing actions
  • D. Surveying customers about their opinions of a new software application

Answer: A

Explanation:
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.


NEW QUESTION # 29
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

  • A. Performing and analyzing satisfaction surveys of business relationships.
  • B. Being accountable for the business relationships and the BRM practice.
  • C. Providing tools to assist the business relationship management practice.
  • D. Advising the internal IT service provider on experience management techniques.

Answer: B

Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.


NEW QUESTION # 30
Which describes the skill of self-awareness?

  • A. The ability to be introspective and understand one's own behavior
  • B. The ability to question effectively and demonstrate active listening
  • C. The ability to understand trends in technology and influence long-term planning
  • D. The ability to persuade stakeholders at all levels within an organization?

Answer: A

Explanation:
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.


NEW QUESTION # 31
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  • A. User
  • B. Customer
  • C. Provider
  • D. Sponsor

Answer: D

Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.


NEW QUESTION # 32
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