ITIL-4-BRM LATEST REAL TEST | ITIL-4-BRM ACTUAL EXAM

ITIL-4-BRM Latest Real Test | ITIL-4-BRM Actual Exam

ITIL-4-BRM Latest Real Test | ITIL-4-BRM Actual Exam

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Tags: ITIL-4-BRM Latest Real Test, ITIL-4-BRM Actual Exam, ITIL-4-BRM Online Tests, Practice Test ITIL-4-BRM Fee, ITIL-4-BRM Accurate Prep Material

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q21-Q26):

NEW QUESTION # 21
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

  • A. Level 3
  • B. Level 5
  • C. Level 4
  • D. Level 2

Answer: C

Explanation:
The objective to automate the collection and analysis of feedback aligns with Capability Level 4, where processes are quantitatively managed and supported by automated tooling.


NEW QUESTION # 22
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

  • A. Key metrics
  • B. The service value system
  • C. The organization's strategy
  • D. One of the four dimensions of service management

Answer: A

Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.


NEW QUESTION # 23
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

  • A. Voice of the customer
  • B. Stakeholder analysis and mapping
  • C. Gemba walk
  • D. Value stream mapping

Answer: C

Explanation:
A Gemba walk involves directly observing work and interactions in the real environment such as customer negotiations to gain firsthand insights into processes.


NEW QUESTION # 24
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

  • A. 3 and 4
  • B. 2 and 3
  • C. 1 and 4
  • D. 1 and 2

Answer: D

Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.


NEW QUESTION # 25
Which skill requires a business relationship manager to be introspective and understand their own behavior?

  • A. Written and verbal communications
  • B. Self-awareness
  • C. Strategic Thinking
  • D. Persuasion/negotiation

Answer: B

Explanation:
Self-awareness involves introspection and understanding one's own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.


NEW QUESTION # 26
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